Yaxkin Spa Policies
Hours |
Yaxkin Spa Mayan Healing Ritual Services:
✦ Your spa appointments will be scheduled for Monday-Sunday starting from 9:00 AM with the last appointment starting at 8:30 PM. ✦ All spa appointments are subject to availability; reservations are highly recommended, but walk-ins are welcome as availability allows. ✦ Extended spa hours are available by special appointment only. |
Checking In |
✦ We recommend that you arrive 5-10 minutes prior to your Yaxkin Spa appointment.
✦ All Yaxkin Spa guests must check-in at the Hacienda Chichen Resort's reception, regardless of already being a guest at the hotel. ✦ Yaxkin Spa guests are offered complimentary parking during their spa services. ✦ Upon checking in, you will be escorted to Yaxkin Spa for your appointment. |
Lateness & Cancellation |
✦ Clients are given a grace period of 15 minutes to arrive to their spa appointment.
✦ Any tardiness outside this grace period, puts your appointment at risk of needing rescheduling as dictated by availability. ✦ If you know you will need to reschedule your appointment, due to tardiness, please contact the Hacienda Chichen Resort's reception to reschedule as soon as possible in order to avoid a No Show charge. ✦ Please notify the Spa six (6) hours prior to your scheduled appointment, if you will not be able to keep your appointment in order to avoid a 100% No Show charge. |
Your Health Condition |
✦ It is your responsibility to inform the receptionist who checks you in of any medical
conditions, pregnancy, allergies, or injuries you may have had or are currently experiencing. ✦ This allows our staff to recommend the most useful and safest spa treatment for you. ✦ Depending on your health condition, the Maya healer may customize any of our available spa services to suite your individual needs. |
Your Personal Belongings |
✦ For your comfort, we request you have no makeup applied and that you bring no
valuables nor jewelry with you to your spa appointment. ✦ The Hacienda Chichen Resort offers Yaxkin Spa guests the use of the hotel's main safe. We recommend you place your valuables (wallet, jewelry, passport, et. al.) in this safe during checking in for your Yaxkin Spa appointment. If you are already a guest staying at the Hacienda Chichen Resort, you may also have an individual safe in your guest suite at your disposal. ✦ At Yaxkin Spa, you will be provided spa footwear and pareo/sarong. |
Prices |
✦ Please call or contact us to check our Spa Service prices.
✦ A 15% service charge will be added to your final bill for each spa service. ✦ All spa services must be pre-paid prior to service. |
Reservations |
